Ask the iTunes Guy: What to do when iTunes goes wild

Some of the questions I get about iTunes issues are relatively easy to solve, but others require a lot of time and exploration. In this week’s column, I look at a single question about an iTunes library that seems to have gone back in time. There are important lessons to learn from a problem like this.

My iTunes library has gone crazy

Q: I launched iTunes recently, and the app displayed a dialog saying that it was “Importing iTunes Library.xml.” When this finished, I noticed a number of anomalies with my library. Some music I had ripped recently was no longer there, and some podcasts I had listened to and removed a long time ago were now showing up. I found old playlists that I had deleted long ago, and my newest playlists were missing. What’s going on?

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